Refunds and Replacements
Due to the nature of our mission and goal of raising money for schools and non-profits, we generally do not issue refunds. Refunds hurt the groups and students that we work hard to serve. However, we will replace any damaged products. While the ultimate goal and purpose is to raise money, we also want to ensure that you get the product you purchased to enjoy.
If a replacement cannot be provided, we will issue a refund to the card you used to make your online purchase.
Replacement requests must be sent to us through our help form or by calling. Requests must be made within 15 days of you receiving the product.
To receive your replacement product or refund, you will need to provide proof of purchase, such as the email receipt that was sent to you at the time of purchase. We should also be able to look up your order if you cannot find the email receipt.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges/Replacement Products
We only replace items if they are defective, or damaged, or if the incorrect items were received. Use the help form to initiate a replacement.
Need Help?
Contact us using the form on the help page for refunds and returns. Click here: fundraisercart.com/get-help